Privacy
Privacy policy
This policy explains how Daher Optometrists handles personal information, including health information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and by the Health Records and Information Privacy Act 2002 (NSW) and its Health Privacy Principles.
What we collect
- As your optometrist: your name, contact details, date of birth, Medicare and health fund details, your health and eye history, test results, images and scans, prescriptions and the glasses or lenses you buy.
- Through this website: what you send in the enquiry or call-back forms (name, contact details, message), and, only if you accept analytics cookies, information about how you use the site.
Please don't send health information through the website forms. Call us instead.
How we use it
To provide eye care and eyewear, keep accurate records, claim from Medicare and health funds, contact you about your appointments and care, meet our legal obligations, and improve our service. We will only send you promotional messages if you have agreed to receive them, and every message lets you opt out.
Who we share it with
We share information only where needed for your care or where the law allows: for example with Medicare and your health fund, with your GP or another health practitioner you are referred to, and with the laboratories that make your lenses. Our practice software and website services are provided by third parties who handle data for us: .
Overseas
Storage and security
Clinical records are held in our practice system on our own server in the practice, with restricted access, backups and security controls. We keep health records for at least the periods required by NSW law.
Access and correction
You can ask to see or correct the information we hold about you. Contact us at the practice and we will help.
Data breaches
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
Cookies and analytics
The site uses essential storage to remember your cookie choice. Analytics (Google Analytics) and advertising measurement load only if you accept them, and you can change your choice at any time with "Cookie settings" at the bottom of every page. We never send form contents or health information to analytics.
Complaints
Contact our privacy officer first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner or the NSW Information and Privacy Commission.